How Do I Choose the Right AC Repair Company in North America?
When your air conditioner malfunctions on a sweltering summer afternoon, you need fast repair services that you can depend on. But with so many companies claiming to offer the finest AC repair services in North America, how do you know which is the right choice for your home? Follow these 10 tips when choosing an HVAC repair company to help you feel comfortable with the service provider you pick out.
1. Read Customer Reviews
Many homeowners kick off their search for an AC repair company online. While you’re there, be sure to look at feedback from past customers who’ve shared their experiences—from people who’ve had both good and bad experiences. Look for companies with a high overall rating and take the time to read both positive and negative reviews so you understand what to expect.
2. Ask for Recommendations
Word-of-mouth referrals from friends, family or associates are helpful when searching for an AC repair business. Figure out which companies the people you trust have hired for HVAC repair in the past and whether they had a favorable experience. This firsthand insight and the ability to ask specific questions can help you make an well-informed decision when selecting a service provider.
3. Know the HVAC Repair Company’s Service Area
A specific company may be the best in the business, but it doesn’t matter if they don’t service your area. Some companies have a limited service area or charge extra fees for going to calls at properties outside their normal service area. Check ahead of time to see if your neighborhood is included in the company’s service area. If not, ask if if they’re prepared to come to you for an extra fee. Thoroughly weigh your local alternatives before deciding to pay extra for an out-of-area AC repair company.
4. Find Out About Emergency Services
Air conditioners tend to stop working at the most inopportune times. Choosing a company that delivers emergency services is vital if you need punctual, reliable assistance after regular business hours or a holiday weekend. Check for “after-hours,” “24/7” or “emergency services” on the company’s internet site, and ask if an extra fee applies for service calls outside regular business hours.
5. Check for HVAC Industry Certifications
Certifications indicate a company’s commitment to quality and professionalism. Hunt for an HVAC repair company that holds certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to demonstrate that the company adheres to industry standards and that their repair specialists are trained and knowledgeable.
6. Make Sure the Company Is Licensed, Bonded and Insured
Before entrusting AC repair to just any company, make sure that they are licensed, bonded and insured. A licensed company has met the appropriate permitting requirements to do business legally in your state. Bonding signifies the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or property damage during the repair. Require proof of licensing, bonding and insurance to ensure you’ve found a legitimate and reliable company.
7. Ask About the Company’s Experience
A company with a solid reputation of delivering quality service most likely has the experience it needs to handle complicated HVAC breakdowns. Determine how many years the company has been in existence. Then, ask a technician whether they have previously encountered the problem you need fixed. This type of experience is essential to ensure consistent, reliable and professional service.
8. Assess the Company’s Communication and Customer Service
Effective communication is crucial when dealing with any company. The HVAC repair company you select should be responsive, attentive and willing to answer your questions. Keep an eye out for evidence of techs going the extra mile in the online reviews you read and pay attention to how you’re treated when you reach out about a repair.
9. Compare AC Repair Estimates
Getting numerous quotes helps you select a company that offers competitive and honest prices. Be cautious of companies that come up with low-ball estimates, as these companies may cut corners to keep prices low or tack on hidden fees at the end. The most trusted companies provide detailed and transparent quotes up front, guaranteeing you understand the full cost of repairs before work begins.
10. Evaluate Warranties and Guarantees
Reputable service providers guarantee their work and provide warranties for your satisfaction. Such coverage demonstrates quality assurance and helps you continue the process with confidence. A mix of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Contact Our Reputable AC Repair Company
Choosing a good HVAC technician doesn’t have to be overwhelming. Service Experts is a national company with hometown heart, ready to serve you with affordable prices, 24/7 emergency service, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning air conditioner threatens to impede your comfort, contact a Service Experts office near you and schedule skilled AC repair services in Tempe.