How to Fix Your Nest Thermostat When it Won't Respond

January 18, 2016
If your home is running on the Nest Thermostat you have probably read about the recent problems and may be living in fear of being left without heat in the dead of winter.

But fear not!

Nest Support has published an informative page with the very convenient title “What to do if your Nest Thermostat has become slow, unresponsive, or won’t turn on.” Could you crack that code?

For more detailed information, go to their Nest Support page. For a quick overview, keep on reading:
Nest Thermostats that were recently updated to software version 5.1.3 or later may have some problems, including becoming unresponsive, not efficiently charging the battery, or going down completely. Nest says to try recharging and restarting your thermostat to resolve the glitch and get it up and working again.

Symptoms of this problem include the following:
  • the thermostat not working in the Nest App and disconnected from Wi-Fi
  • the thermostat tells you the battery is low and it needs to shut itself down
  • the thermostat’s animated features are slower than usual
  • the thermostat shows a message saying, “Please remove the thermostat from its base, then reattach it;”
  • the thermostat’s display is dark and unresponsive (you may also see a blinking red or green light above the display)
  • the thermostat can’t control the corresponding heating and cooling unit(s)

If your Nest Thermostat is on but you can’t control it or it’s slow, try manually restarting it by turning the thermostat off and then back on again. If your Nest Thermostat is off and won’t turn on, take the thermostat off the base and charge it using a USB cable plugged into a wall charger or a computer.

PLEASE READ: Do not try to restart your thermostat while it’s still connected to a computer for charging. (They didn’t elaborate why, but if Nest Support says don’t do it, LISTEN TO THEM.)

After approximately 10 minutes of charging, detach the Nest Thermostat from the USB cord. If the thermostat has turned on during this time, power it off and then turn it back on again, manually restarting the system. Once it has completed the restart, plug it back in to fully charge. After another hour of charging, unhook the Nest Thermostat and restore it to its base.

You should be be ready to go at this point, but  if you've had enough and want to swap your thermostat, you can view our comparison of common thermostats

If you have gone through both of these processes and the Nest Thermostat is still showing signs of problems, you will need to bring in some experts. Enter us! If Orangutan Home Services installed your Nest Thermostat, please feel free to call us at 602-906-0111 or schedule an appointment online.
 
And if encounter another error, such as a warning from Nest that your furnace is shutting down, then your thermostat could be functioning as it's meant to. You may need to call Orangutan Home Services as one of Tempe's premier furnace experts to fix your system. 

Finally, do not let this situation concern you about your Nest’s reliability. By owning and properly using Nest, your thermostat is truly saving money for you all hours of the day. When set it up appropriately, Nest intelligently learns your lifestyle, then adapts your heating and cooling use to optimize energy savings every day, which typically results in payback within 12 months. And, Nest is still one of the only thermostats under $300 on the market that does this. So don’t let one complication get you down. You were smart to invest in a Nest, because a smart thermostat is still one of the best investments in your home that you can make.
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