What Are Trip Charges and Diagnostic Fees?

When you want heating, cooling or plumbing services from Orangutan Home Services, you will pay for the trip charge and a diagnostic fee independently. Many companies you’ve worked with in the past might have combined the trip charge and diagnostic fee, but we feel we can provide you with even more value by separating the two.

What Is a Trip Charge?

A trip charge covers the cost for a qualified plumber or HVAC technician to stop by your home. Sometimes called a service call fee, this payment is the initial rate for bringing our technicians, equipment and expertise to your door. If you would like to avoid trip charges in the future, you can look into registering for one of our membership programs.

What Is a Diagnostic Fee?

The diagnostic fee pays for the services necessary to find the source of a problem. In plumbing, this can include scoping. During HVAC repairs, it may involve examining the inside of your system. If you elect to use Orangutan Home Services for your repairs, the diagnostic fee will be rolled into the repair costs. That said, you will be charged for the diagnostic services alone if you don't.

What Is the Difference Between a Trip Fee and a Diagnostic Fee

Generally speaking, a trip fee gets the plumber or HVAC technician to your residence, while the diagnostic fee addresses all the work concerned with evaluating the problem and figuring out a plan for repairs. If you pay for repairs, you won’t even notice the diagnostic fee because it will be absorbed into the cost of the repairs.

Why Are Diagnostic Fees and Trip Charges Billed Separately?

Some other plumbers and HVAC companies will charge one single fee for both the trip and the diagnostics. Instead of charging you for two services together, we have two individual fees. This helps us to price our services in the fairest available manner.

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