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Frequently Asked Questions

• Why is my hot water heater running out so fast?

  If you notice the supply of hot water isn’t lasting long, it could be a problem with your tank hot water heater. The heating element will sometimes accumulate too much grime and mineral buildup.

• My toilet won't stop running. Why?

  A toilet that’s running constantly could be dealing with several potential problems, such as a broken flapper seal, flush valve or flapper chain. In some cases it’s the handle itself that’s making the toilet run. A running toilet wastes a lot of water, so don’t hesitate to contact our plumbers at 602-906-0111.

• What's wrong with my dishwasher drain?

  One of the most common reasons your dishwasher isn’t draining fully is because there’s a clog in the drain line. The line, sometimes referred to as a drain hose, pumps water from the dishwasher tub at the end of a cycle. When the drain line clogs, water may not be able to flow properly. Contact our certified plumbers for troubleshooting and repairs.

• What should I do if a pipe bursts?

  A fast response is essential when struggling with a burst pipe as a result of freezing. Expert plumbers are better equipped to resolve burst pipe repairs, but there are several things you can do on your own to keep the pipes from icing over in the first place:

  Open any cabinet doors to permit warmer air to circulate around the plumbing. Be sure to move any harmful cleaners and household chemicals up out of the reach of children.

  Let the cold water drip from faucets with piping exposed to the cold. Any amount of water flowing through the pipe—even at a trickle—helps keep ice from forming and freezing.

  Try not to change the thermostat and keep your home approximately 50 degrees, even in situations where you’re out of the house.

  Take a look at the full guide for dealing with frozen pipes.

• Why are bad smells coming from my garbage disposal?

  Break down food scraps right away with cold water and leave the disposal on for about 30 seconds to avoid a clog forming. You should also avoid dumping coffee grounds, eggshells, potato peels and other large pieces of food into the disposal, because they produce drainage issues and bad smells.

• What is a Diagnostic Fee?

  A diagnostic fee, also known as a service call fee, is a typical charge used by HVAC companies once someone is dispatched to your home to diagnose the root cause of what’s affecting your HVAC system. A diagnostic fee covers the technician’s time, expertise and travel costs associated with determining the underlying cause of the problem. It’s essentially a service fee for the technician’s professional assessment to identify what went wrong.

  It’s similar to a doctor’s appointment. They must perform a thorough checkup to learn more about what’s wrong before proposing treatment. Just the same, your HVAC professional has to inspect your HVAC equipment to figure out the needed repairs or maintenance.