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Frequently Asked Questions

Not finding what you are looking for?

• Should I repair or replace my water heater?

  Signs you need to replace your water heater include:

  • A leaking tank
  • Leaking valves
  • Limited hot water
  • Discolored, cloudy or rusty water.

  We’ll review repair or replacement options during a visit. Get in touch with our staff to schedule a consultation.

• Which type of water heater is right for me, tank vs tankless?

  Which type of water heater is best depends on your specific needs as a homeowner. Product life span, installation costs and the overall budget are often key factors to consider. Tankless water heaters usually mean higher installation costs, but tank water heaters may be more expensive in the long run due to energy usage. As a result, tankless systems are generally more cost efficient, with an ENERGY STAR-certified model capable of helping you save even more.

• What brands of water heaters do you install?

  We sell some of the best water heaters and service all brands, makes and models in the U.S. Feel free to ask your technician for suggestions on which is best after reviewing your budget and needs.

• What is a Diagnostic Fee?

  A diagnostic fee, also known as a service call fee, is a typical charge used by HVAC companies once someone is called out to your home to diagnose the root cause of what’s affecting your HVAC system. The service call charge covers the technician’s time, knowledge and travel costs associated with assessing the problem. It’s in essence a service fee for the technician’s professional inspection to identify the cause of the malfunction.

  It’s like a doctor’s appointment. They need to perform a thorough checkup to learn more about what’s wrong before suggesting treatment. Similarly, the technician we send has to inspect your HVAC equipment to decide on the repair or maintenance course of action.